Returns & Exchanges

At Vixen, we want you to feel as bold as you look; if your purchase isn't a perfect fit, you can return or exchange items within 30 days of delivery. All returned garments must be in their original condition, unworn and with tags still attached.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely pack the products in their original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Ship It Back

Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, your refund or store credit will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing